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Q How do I enable cookies in my browser?
A For specific instructions on how to enable cookies, please select your browser: Microsoft Internet Explorer, Chrome, Mozilla Firefox , Opera, or Apple Safari.
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Q Does your site install cookies?
A Yes, we do install small packets of information on your computer temporarily. Cookies are used by us to streamline and enhance your ordering experience. In order to use our online store, you must have cookies enabled at all times.
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Q Which browser should I use to view your site?
A We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Chrome, Mozilla Firefox, or Apple Safari.
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Q How safe is my personal information?
A Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.
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Q How do I apply a promotional code to my order?
A At the bottom of the first checkout page, there will be a section labeled “Promotion Code.” Enter your code there, and you will see the change this made to your order reflected on the next page.
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Q How do I cancel an order or return an item?
A E-mail us at support@merkapa.com, letting us know that you will be returning an item. Then, ship the item with your receipt to the address we replied. Please include in this shipment your personal information that you used to make the order. Our policy typically is that, for domestic returns, you as the customer will pay for shipping back to us, but we'll refund the cost of shipping that we originally charged you. This is to help streamline the process and avoid having to exchange money for the purpose of refunding items. .
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Q How long will I receive my parcel?
A It usually takes 1-3 business days to prepare the shipment and 7-20 business days ship to your destination, due to different shipping methods.
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Q What methods of payment do you accept?
A We accept Paypal only for now. Other payment methods will be accepted later.
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Q Can you ship your products anywhere?
A Yes! However, we are not responsible for additional charges you may incur as a result of international duties.
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Q How do I proceed through the check out process?
A Once you have finished adding items to your Shopping chart, simply click the “Check Out” button on the Shopping chart page and we will guide you through the check out process.
