WARRANTY - Shenzhen Merkapa E-commerce Co.,Ltd.

30-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason.
But the customer must pay the return shipping costs if the reason for return isn’t quality-related.

12-Month Warranty for Quality-Related Issues

● Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
● Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.
● Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or eBay

For purchases made through other retailers:

Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized reselling of merkapa products is strictly prohibited.

FAQs:

1. What isn’t covered by the warranty?

● Purchases from unauthorized resellers
● Improperly operated or lost products
● Purchases made over 12 months ago (unless otherwise stated)
● Non quality-related issues (after 30 days of purchase)
● Free products

2. When does the warranty begin?

It begins the day you place your order

3. How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at support@merkapa.co m

4. What is a valid proof of purchase?

● An Amazon order number for the purchase made through Merkapa Directly.
● A dated sales receipt from an authorized Merkapa Reseller that shows a description of the product along with its price.

5. What if I don’t have any proof of purchase?

● If you made your purchase through Merkapa directly, we may be able to locate your order using your email address, name or shipping address.
● If you made your purchase through an authorized Merkapa Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.

6. Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided

ABOUT MERKAPA

Merkapa is an outdoor sports & leisure brand providing highly quality and innovative products! We make nature accessible to more people by making affordable, highly functional outdoor gear.

CONTACT US

+86 135 0969 6575

Room 504, Unit 2, Building 4, South Area, Xinxiu Village, Luohu

Shenzhen, 518011

Guangdong

China

Email: info@merkapa.com

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