Returns and exchanges are FREE and accepted up to 30 days after purchase with original receipt or shipment summary.
All refunds are issued to the original method of payment.
If you have your shipment summary: 1) Complete the return form attached to your shipment summary and include it in your return shipment.
You can send items from multiple orders in the same return shipment; just make sure you complete a form for each order.
2) Print this FREE return label to place on your return shipment and send it back to us.
If you lost your shipment summary: 1) Go to your online account history to find the order number assigned to the item you're returning.
2) Print and complete this return form and include it in your return shipment.
You can send items from multiple orders in the same return shipment, just make sure you complete a form for each order.
3) Print this FREE return label to place on your return shipment and send it back to us.
Merkapa is not responsible for lost returns.
Refund or Exchange Timeframe
Refunds
If you requested a refund, you will be notified via email within 7 business days of receipt that your refund has been processed. It can take up to an additional 3-5 days for the funds to post to your account depending upon your financial institution.
Exchanges
Exchanges will be shipped out to you within 7-14 days of receipt and you will be notified via email once your requested exchange has been processed.
Damaged or Incorrect Items
We stand behind everything we make. So if you experience any issues with quality or performance of our product, we’ll make it right.
In the rare occasion that your item is damaged in transit, or that you receive the incorrect item, please contact our Customer Service Team at
info@merkapa.com.
